The signs
- A run ends early with nothing sent, and its log shows a line such as
Session warmup failed,Session challengedorProfile load failed. - Starting a tool shows the error
LinkedIn credentials not configured or expired. - After a probe check fails, the LinkedIn Cookie page shows the status Expired, with the reason underneath.
We don't send an email when this happens yet, so check the log in Run history after your runs, especially any run that sent nothing.
Why it happens
LinkedIn ends a session when you sign out in the browser the cookie came from, change your password, use Sign out of all sessions, or puts the account through a security check. There's no set lifetime.
Get a fresh cookie
- Open LinkedIn in your usual browser and sign in normally.
- If LinkedIn asks you to confirm it's you, complete the check.
- If LinkedIn has just run a security check, wait an hour or two before you start runs again.
- Copy the new
li_atvalue. How to get your li_at cookie has the steps for each browser.
Paste it in
Open LinkedIn Cookie, paste the new value into the li_at field and click Save credentials.
Saving a new cookie resets your cloud browser, so it starts fresh with the new session instead of the old one. You don't need to press Reset browser as well.
Nothing else changes. Your leads and sequences stay where they were.
Check it works
Click the probe button on the LinkedIn Cookie page. Our cloud browser signs in with the new cookie, opens your own profile and shows a screenshot. It can take a minute or two, and it sends nothing to anyone.
If it succeeds, the status turns Active and you can start runs again.
If it fails, LinkedIn may still be checking the account. Make sure LinkedIn works normally in your own browser, wait a while, then copy a fresh cookie and try once more. Avoid trying again and again in a short time. If it still won't work, contact us.
Make it last
Once you've copied a cookie, close the LinkedIn tab instead of signing out. Signing out ends the session you just handed over.