Terms of service
The agreement between you and Connected Outreach when you use the service.
Last updated: 8 November 2026
1. The service
Connected Outreach (“we”, “us”) provides software that carries out actions in your LinkedIn account that you (the “Customer”) would otherwise do by hand: finding leads, sending connection requests and messages, liking posts and reading profile details. It runs in a cloud browser signed in with the LinkedIn session cookie you give us, within the daily limits of your plan and at the pace you choose. You decide what runs and when. The service acts only on your instructions, as if you were doing those things yourself.
Each workspace connects one LinkedIn account. That account must be yours, or you must be authorised by its owner to use it.
2. Your account, credentials and security
You give us your LinkedIn session cookie (li_at) and your browser’s user agent. We encrypt them at rest using authenticated symmetric encryption (Fernet: AES-128-CBC with HMAC-SHA256). We will not share your credentials with any third party except where strictly needed to run the service, for example routing your account’s LinkedIn traffic through the static IP address we provide for your account, which only your account uses. You can delete your stored cookie at any time from the LinkedIn cookie page in your account. How we protect it is described on the safety page.
You are responsible for keeping your Connected Outreach login secure and for everything done under your account.
3. LinkedIn’s User Agreement
LinkedIn’s User Agreement prohibits the use of automation or scraping tools without LinkedIn’s express written consent. Using Connected Outreach may break LinkedIn’s terms and may lead LinkedIn to restrict, suspend or close your LinkedIn account. We reduce that risk with daily caps, random gaps between actions and runs that stop when LinkedIn shows a security check or refuses an invite, but we do not and cannot remove it.
You assume all risk arising from your use of Connected Outreach, and you indemnify Connected Outreach against any claim, loss or damage arising from your LinkedIn account being restricted, suspended or terminated.
4. Acceptable use
You will not use Connected Outreach to harass any person, send unsolicited bulk commercial messages in breach of applicable anti-spam laws, collect or process personal data in breach of applicable data-protection laws (including the GDPR, India’s Digital Personal Data Protection Act 2023 and the CCPA), impersonate any person, or pursue any unlawful purpose. The full rules are in the acceptable use policy, which forms part of these terms.
5. Plans, payments and refunds
Subscriptions are billed in advance, monthly, every 3 months, every 6 months or yearly, as you choose, through our payment processor, Dodo Payments. There is one plan; it sets your caps and your monthly lead finds, which are the same whichever billing period you choose, as shown on the pricing page.
14-day money-back guarantee: if you are not satisfied, email us within 14 days of your first payment on a workspace and we will refund that payment in full. You do not need to give a reason. The guarantee covers the first payment whichever billing period you choose. Renewals and later payments are not covered, and we do not give prorated refunds for unused time. The details are in the refund policy.
You can cancel at any time from the billing page in your account. Cancelling stops future renewals; your plan keeps running until the end of the period you have paid for.
6. Limitation of liability
To the maximum extent permitted by law, Connected Outreach’s total liability arising from or related to this agreement is limited to the amounts you paid to Connected Outreach in the twelve months before the claim. Connected Outreach is not liable for any indirect, incidental, special, consequential or punitive damages.
The service is provided “as is”. LinkedIn can change its website at any time, and a change may stop some tools from working until we update them.
7. Suspension and termination
We may suspend or terminate your account at any time if we suspect a breach of these terms, the acceptable use policy or applicable law. You can stop using the service at any time, and you can ask us to delete your account and data as described in the privacy policy.
8. Changes to these terms
We may update these terms. The date at the top of this page shows when they last changed.
9. Governing law
These terms are governed by the laws of India, and disputes are subject to the exclusive jurisdiction of the courts of Mumbai, India.